Terms and Conditions

Agreement to Terms

Welcome to Abe's Power Clean! These Terms and Conditions govern the relationship between Abe's Power Clean (“we,” “us,” or “our”) and the client (“you” or “your”) in relation to carpet cleaning services. By booking our services, you agree to the following terms:

Service Availability

We offer professional carpet cleaning, including stain removal, general cleaning, and deodorizing. While we strive for the highest quality, some stains, wear, and damage may be permanent and are beyond the scope of what cleaning can remedy

Our carpet cleaning services are available in Suffolk & Norfolk. We operate Monday - Friday from 8 am to 9 pm. And offer weekend appointments, we are also able to offer out of hours cleans at times to suit for both commercial and residential customers contact us to find out more.

Satisfaction Guarantee

We strive for 100% customer satisfaction. If you are not satisfied with the service provided, you must notify us within 24 hours of the service for a re-clean or remedy. No refunds are issued once services are completed

Payment Terms

Quotations and Pricing

All quotes are based on the information provided by you. Any additional work identified upon the pre clean inspection or during the cleaning process may incur additional costs, which will be discussed prior to the work being undertaken. Quotes are valid for 30 days from the date issued

We accept payment in cash, credit card, or bank transfer. Payment is required upon completion of the service unless otherwise agreed in writing. Late payments may incur additional fees.

We have 14 day invoicing available for commercial clients.

Cancellation Policy

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time may incur a fee.

Force Majeure

We are not responsible for any delay or failure to provide services due to events beyond our control, such as natural disasters, severe weather, or other unforeseen circumstances

 

Liability

While we take the utmost care during the cleaning process, we are not liable for any pre-existing damage to your carpet, such as wear, fading, or previous cleaning treatments. In cases of accidental damage caused by our technicians, we are fully insured and have suitable liability insurance.

You are responsible for ensuring clear access to the areas requiring cleaning. Any fragile or valuable items should be removed from the work area. We are not liable for damage to items that have not been adequately secured.

Stain Removal Disclaimer

We will always attempt to remove all stains using professional-grade products and techniques. However, we cannot guarantee complete stain removal, particularly for older or deeply embedded stains. Permanent stains may remain after treatment

 

Feedback and Concerns

Changes to Terms

Your satisfaction is our priority. If you have any feedback or concerns regarding our services, please reach out to us directly. We strive to address all issues promptly.

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.

Contact Abe's Power Clean today to schedule your next carpet cleaning service!

Ready to Experience Clean Carpets?